How can we help?

1. Open the link we sent you for your dashboard – it is set up for your company.
2. Enter your company e-mail, not a private address.
3. Check your spam or quarantine folder. Some companies hold back automated e-mails.
4. Each code is valid only once. Request a new one for every sign-in.

If nothing arrives, your address has probably not been approved yet. Please get in touch.

We approve individual e-mail addresses or your entire company domain. Tell us which addresses to add – or whether all addresses on your domain should have access.

The dashboard runs in all current browsers such as Chrome, Edge, Firefox and Safari. Reload the page and try another browser. If that doesn't help, send us a screenshot.

1. Take the sensor off the desk.
2. Open the housing – no tools needed.
3. Replace the batteries with new CR123 batteries, observing the polarity.
4. Close the housing and put the sensor back in exactly the same place.

The sensor then reconnects automatically. It shows data in the dashboard again within a few minutes.

Put it back in its original place. Each sensor is assigned to exactly one desk or room on the plan – anywhere else it delivers wrong values.

Not sure where it belongs? Send us the number on the sensor and we'll tell you.

Check whether the sensor is covered, for example by a bag, a box or a moved monitor, and whether it still points towards the seat. If the value stays wrong, report the desk to us – we'll check it remotely.

Send us the new plan or a photo showing the changes. We'll update the floor plan and assignment and tell you which sensors need to move where. Additional desks need additional sensors.

Usually the gateway has no power.

1. Check that the gateway is plugged in.
2. Is it connected to a switchable socket or power strip? Switch it on.
3. Wait a few minutes – the gateway reconnects automatically via the mobile network.

Please don't move the gateway. Its location was chosen so that it reaches all sensors on the floor.

Briefly, yes, for example during cleaning. The sensors buffer their measurements and send them once the gateway is back – this can take a few hours. Small gaps in the data are possible.

1. Open the live display link in the browser of the screen or mini PC.
2. Switch the browser to full-screen or kiosk mode.
3. Disable standby and screen savers so the display runs all day.

The display updates itself, no reloading needed.

Via the same link, for example as a QR code at the entrance or on the intranet. No app and no login needed. On request we provide the QR code as a print template.

Let us know before the agreed end date. The sensors simply stay in place; the additional term is charged per month.

If we installed the sensors, we also remove them – we'll agree a date with you. With self-installed rental sensors, you take the sensors down and return sensors and gateways in the box provided.

Only whether a desk is occupied – without cameras and without personal data. All answers and a template for informing staff are on Privacy and security.